FAQ
FREQUENTLY ASKED QUESTIONS
Explore answers to the questions we encounter most often.
How long do preserved flowers last?
With proper care, our preserved arrangements maintain their beauty for 5-12 months, making them perfect for extended voyages and charter seasons.
Can I use my existing yacht vases?
Absolutely! Our custom insert service allows you to utilize your onboard vases. Browse our insert options for standard vases. For any unusual shape vases you can utilise our fully bespoke service through one of our sales agents. Please note there is a minimum spend of £5K for this service.
Do you ship internationally?
Yes, we deliver worldwide. Orders being shipped to Europe or the USA can be order directly through the website with shipping costs calculated automatically at checkout based on your destination. For orders to other destinations please contact us with your order information and we can provide a shipping quote for you.
What makes these arrangements yacht-specific?
Every element has been carefully chosen with the yacht environment in mind. Our arrangements feature stable vases designed not to tip over in rough seas, humidity-resistant flowers that withstand maritime conditions, and color palettes that complement boat interiors and nautical themes. Styles and sizes are specifically selected to suit different areas of yachts, from intimate cabin spaces to grand salon areas.
Can I modify an existing arrangement design?
Although the yacht collection arrangements cannot be modified you can use our Blooms by Design service which allows customization of colors, flowers, and design elements to match your specific requirements.
What if my arrangement arrives damaged?
Please don’t cut the ties or remove the damaged bouquet from its insert. Photograph any damage and contact us within 24 hours. We can then advise further.
Do you offer rush delivery?
Contact our yacht specialists for urgent requirements and we will do our best to accommodate your timeframes.
Can I return custom arrangements?
Custom arrangements cannot be returned unless there’s a manufacturing defect. Standard arrangements can be returned within 14 days if they remain in their original insert.
How do I clean my preserved flowers?
Use a feather duster in small circular motions to remove any dust. Never use water or cleaning solutions. For detailed care instructions, see our Yacht Flowercare page.
Do you offer advice & design consultation?
Yes! We provide multiple levels of support to ensure you get the perfect arrangements:
Instant Support: Use our LiveChat feature on the website or contact us via WhatsApp for quick questions and advice on suitable arrangements for your specific needs.
Fully Bespoke Design Service: For orders over £5,000, we offer our premium service with a dedicated sales consultant who will create a comprehensive proposal featuring completely bespoke arrangements tailored to your exact requirements. This includes detailed consultation, custom design concepts, and personalized service throughout the entire process.