ETHEREAL
Shipping Information
International Delivery
Through this website you can order for delivery to all of Europe and the USA with shipping costs calculated automatically at checkout based on your destination and order size.
Production & Delivery Timeline
Yacht collection arrangements require 2-4 days production time
Blooms by design arrangements require 3-7 days productions.
For orders of 15 bouquets or more please allow an additional 7 days production time
Shipping to Europe: 2-4 days
Shipping to USA:5-10 days
Please note these shipping timeframes account for usual customs processing. However, in exceptional circumstances the customs process may take longer.
Agent Details
We strongly recommend providing your yacht agent’s information to ensure seamless delivery. Your agent can expedite import and customs procedures, minimizing transit time and protecting your arrangements from potential delays or damage during extended shipping periods.
If you choose not to use your agent, we cannot be held responsible for extended delivery timeframes, delays, or damages that may result. You must monitor tracking information closely and respond immediately to any shipping provider requests to minimize potential delays.
Special Handling
All arrangements are packaged with marine-grade protection to withstand the unique challenges of yacht delivery, including:
• Moisture-resistant packaging
• Secure insert placement
• Detailed handling instructions & unboxing instructions
Returns Policy
Standard Arrangements
We accept returns on standard arrangements within 14 days of delivery, provided:
• Arrangements remain in their original insert (cutting the ties and removal from the insert voids return eligibility)
• Items are in original condition
• Return shipping costs are covered by purchaser
Custom Arrangements
Due to their bespoke nature, custom arrangements cannot be returned unless there is a manufacturing defect.
Damaged Items
While rare, damage can occasionally occur during shipping. To protect both parties and ensure valid insurance claims:
Upon Delivery
• Record the unboxing process
• Thoroughly inspect all arrangements before cutting the ties and removing the bouquets from their inserts
• Check for any signs of damage, loose elements, or deterioration
If Issues Are Found
• Do NOT remove arrangements from their inserts
• Take detailed photos and videos showing any damage
• Email documentation immediately to yachts@etherealblooms.com
• We’ll advise on the best course of action
Important: Following these procedures is essential for any insurance claims to be valid. While damage is uncommon, proper documentation ensures we can resolve any issues quickly and effectively.
Return Process
Contact our yacht specialists at yachts@etherealblooms.com to initiate any return. Our team will provide return instructions.